We all know that due to COVID-19 lockdown all customer care supports and other stuff are closed. No one knows when everything will get sorted. To avoid that Vodafone and Idea have launched AI-Powered Virtual Assistant to helps its users.

Vodafone and Idea Users Will Get 24X7 Support from Virtual Assistant

Vodafone Idea launches AI-Powered Virtual Assistant
Vodafone Idea launches AI-Powered Virtual Assistant

All users of Vodafone Idea will receive a link via SMS to start a conversation using VIC on Whatsapp and on other platforms too. Using chatbot service is not old but none of the telecom company has done it till now.

After Whatsapp, Now we can see that chatbot is live on Vodafone Idea official website, My Vodafone app, My Idea App also.

By doing this Vodafone has simplified access for all customers. So now anyone can easily solve their queries by contacting Vodafone Idea Virtual Assistant.

Features that Vodafone Idea Virtual Assistant offers:

  • Bill payments
  • Recharges
  • VAS
  • Plan activation
  • New connection
  • Data balance
  • Bill requests

Vishant Vora, chief technology officer of Vodafone Idea, said

“VIC, an AI-powered intelligent customer service platform, developed by our technology partner, ORISERVE, is an industry-first initiative,”

 



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